I’ve been to the Recreation Center and the MAC dozens of times. I even have an old ID card. Why aren’t I in the system now?

In order to ensure only the most accurate and current data is entered into the new system, the Department decided to only transfer over the information of members who had active memberships as of December of last year. Even with this stipulation in place, the Department still transferred approximately 10,000 members from our old registration software into the new system.

In order to be put into the system, please be ready to share current information. Members must bring in a Town of Castle Rock water bill to prove their residency. Both paper and online bills are acceptable. The system requires a current and valid name, birthday, address, phone number and email. Please note that all members will need to have their picture retaken in the interest of safety and security.

Members are welcome to bring in their old ID cards for disposal. New member cards are available, with bar codes instead of magnetized strips. No need to bring your entire wallet—new member cards also come with two keychain-sized cards for easy access.  Once you’ve downloaded the mobile app, members can also use the bar code affiliated with their member profile to scan for entry. 


Show All Answers

1. Why make the change to a new registration system?
2. I’ve been to the Recreation Center and the MAC dozens of times. I even have an old ID card. Why aren’t I in the system now?
3. Will my old punch card still work?
4. Why can’t I use the self check-in with my punch card anymore?
5. I am trying to log into my account on the online member portal. I forgot my password, can you tell me what it is?
6. I have Silver Sneakers/Silver&Fit/Renew Active. Do I get a member card?